Plan your purchase around the campsite you have in mind. These answers cover selection, ordering, shipping and aftercare.
Where do you ship?
We currently sell and ship to the United States. Store prices and shipping charges are in USD.
When should I order for a trip?
Allow an estimated 5–10 business days for preparation after order/payment confirmation, followed by 10–15 business days for standard carrier transport after dispatch. The combined standard planning window is 15–25 business days. These stages are separate, and the estimates are not guaranteed deadlines. Contact support if your departure date is fixed.
What are the shipping charges?
Standard shipping is $5.99 below a discounted merchandise subtotal of $50, and free at $50 or more. Expedited shipping is $7.99 where available. Taxes and shipping do not count toward the free-shipping threshold. See the Shipping Policy.
Does expedited shipping skip preparation?
No. Preparation still comes first. We do not promise an expedited arrival date without confirmation for the order.
How do I choose the right equipment?
Start with your trip type, campsite rules, space and the routines you need to support. Compare the product descriptions and ask support about any essential detail that is not listed. Our selection guide can help organize your list.
Are all items in a scene included?
Scenery and styling do not establish included accessories. Collection images are generated illustrations of product concepts, not photographs of inspected stock. Do not infer tested specifications or certifications from them.
Can I change or cancel an order?
Email your order number and requested change promptly. We will check the preparation stage; changes cannot be guaranteed after an order has progressed. Read Order Changes & Cancellations.
What if an item arrives damaged?
Contact support with the order number and a description. Photographs of the item and packaging can help us assess the issue. We will review an appropriate remedy under the Return Policy and applicable consumer rights.
How do returns work?
Request a return within 30 days of receiving the order, before mailing anything back. The return address is in Shanghai, China. Buyers pay change-of-mind return postage. Approved refunds are processed within 10 business days after receiving the return, with additional bank processing time possible.
How can I contact you?
Email service@zenvoryla.com or visit Contact Us. Include the product name or order number so we can understand your request.
Contact Zenvoryla
Shanghai Zhuangdong Technology Co., Ltd.Owner: Shi Wei
Building 1, No. 1128 Wenhui Road, Songjiang District, Shanghai, China
service@zenvoryla.com
Effective date: October 9, 2026.